Contact Info

Pittsburgh, PA 412.444.8064 me@alexperuso.com

Technical Skills

SaaS Platform Administration: Okta, Google Workspace, Slack, Atlassian, Microsoft 365, 1Password

System Administration: Windows, macOS, Linux

Network Infrastructure: Cisco Meraki

Mobile Device Management (MDM): Jamf Pro, Microsoft Intune, JumpCloud

Automation & Scripting: PowerShell, Python, Bash, Okta Workflows

Configuration Management: SaltStack

IT Project Management: Hardware/Software Deployment & Support

Experience

Gecko Robotics | IT Engineer

August 2023 - October 2025 | Pittsburgh, PA

  • Managed day-to-day IT operations supporting 300+ users across five office locations, ensuring 99.9% system uptime and rapid resolution of technical issues
  • Administered enterprise SaaS platforms including Okta (SSO/identity management), Google Workspace, Slack, and Atlassian suite, optimizing integrations and user provisioning workflows
  • Managed on-premises virtual machine cluster with 15+ VMs, ensuring reliability and security
  • Administered Cisco Meraki network infrastructure across five locations, maintaining secure connectivity and implementing network segmentation policies
  • Led IT requirements gathering and system deployment for three new office builds, coordinating hardware procurement, network setup, and AV systems installation
  • Developed automation solutions using PowerShell, Python, and Okta Workflows to streamline IT processes, reducing manual effort and improving team efficiency
  • Successfully deployed and configured 50+ field laptops and implemented SaltStack server for centralized management and automated configuration deployment
  • Assisted with implementation and deployment of Jamf Pro and Microsoft Intune MDM solutions, managing device enrollment, policy configuration, and application deployment across corporate fleet
  • Collaborated with InfoSec team to implement security controls on infrastructure and corporate devices, ensuring compliance with ISO 27001, NIST 800-171, NIST 800-172, and CMMC Level 2 security frameworks

Gecko Robotics | IT End User Experience Specialist

April 2022 - July 2023 | Pittsburgh, PA

  • Provided technical support for Windows, macOS, and Linux workstations, ensuring timely resolution of technical issues and a seamless user experience
  • Led onboarding process for 100+ new hires, coordinating hardware provisioning, software installation, and account setup to ensure seamless first-day experience
  • Managed end-user equipment lifecycle including procurement, deployment, maintenance, and decommissioning for corporate fleet devices
  • Administered Mobile Device Management (MDM) platform, deploying security policies and applications to 200+ iOS and macOS devices
  • Evaluated and implemented automated imaging server solution, reducing workstation setup time from 2 hours to 20 minutes per machine

University of Pittsburgh | IT Support Analyst

January 2018 - April 2022 | Pittsburgh, PA

  • Provided comprehensive technical support for Windows, macOS, and iOS devices supporting athletics department coaches and staff
  • Coordinated technical setup for home athletics events, ensuring reliable technology support for live broadcasts and scorekeeping systems
  • Managed device deployment process including configuration, user onboarding, and training for new staff and coaches
  • Contributed to IT infrastructure projects including systems management software deployment to enhance operational efficiency

Continuum | Help Desk Technician

August 2016 - November 2017 | Cranberry Township, PA

  • Delivered technical support to hundreds of clients across the U.S. and internationally, resolving diverse IT issues via phone, email, and chat
  • Investigated and resolved issues related to Microsoft Windows, Exchange, Office 365, and Active Directory, minimizing downtime and maintaining system performance
  • Demonstrated exceptional customer service by effectively communicating technical solutions and guiding clients through complex troubleshooting processes
  • Served as assistant team lead, mentoring junior technicians, conducting ticket quality assurance reviews, and managing partner inquiries

Apple, Inc. | Family Room Specialist

August 2015 - August 2016 | Pittsburgh, PA

  • Provided expert technical support for Apple products including iPhone, iPad, and Mac devices in high-volume retail environment
  • Diagnosed and resolved hardware and software issues, delivering solutions that consistently exceeded customer satisfaction targets
  • Built customer relationships through needs assessment, personalized recommendations, and comprehensive support for repairs and services

Education

Saint Francis University B.S. in Management Information Systems
August 2011 - May 2015 Loretto, PA